Contact Us
We look forward to hearing from you! We are happy to answer your questions or help you get a refund. Please fill in the form below, our staff will get back to you very soon!
+1 (914) 267-3837
support@hnahair.com
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FAQs
Most frequent questions and answers
We provide private label service. Bellow price includes the custom logo printing.
• Wigs: we can sew your brand name into the wigs, $1 each wig
• Bundles wrap: $10 for 500pcs wrap
• Hang tags: $10 for 500pcs tags
• Satin bags(MOQ:20): $2 each
• Boxes(MOQ:20): $3 each
For our wholesale pricing and product catalog, please contact us to get our PDF price list. Same price for any hair textures.
We’re unable to offer any additional discounts, as our business strategy is to provide our lowest price upfront to increase the likelihood of closing the deal and reduce the time spent on negotiations.
Return policy for defective products: full refund. We only support return if we shipped wrong or detective items.We pay the return shipping fee.
We can manufacture custom wigs to your specifications.
We can offer both HD lace & transparent lace, glueless wigs, and we have 250%, 200% and 180% density options.
The combs on the wig cap are sewn on and are not removable. However, you can choose not to have the combs sewn onto the wig during production.
Medium cap circumference: 22.5 inches
We have all popular textures you may need, body wave, deep wave, afro kinky, water wave, KKS, bohemian, jerry curly, burmese, etc.
Please don’t pay too much attention to hair origin(Vietnamese, Indian, Burmese, etc.). It’s simply a marketing term that some suppliers have made up, not something that actually exists. The only thing you need to know is that our hair is made from the highest-quality 100% Virgin Remy human hair.
Our natural-color hair can only be lightened to #27. It can’t be bleached to lighter shades such as #613. If you need #613 hair, our factory can produce it for you directly. Please contact us for a quote.
Before shipping, we will carefully inspect every item in your order and record a video of each product to send to you.
We can provide dropshipping services. However, orders can only be shipped in our standard plain packaging, which does not include any branding or logos, including your own brand.
Minimum order quantity for wigs and hair bundles: 5 pcs
You can order samples before placing a larger order, The sample price will be the same as the price listed on our price list. No discounts will be applied.
Production takes about 4 business days. We will then ship it to your address via FedEx, and delivery takes another 5-10 days. We can ship globally.
For lace wigs, we can bleach the knots for you, need extra US$2 each wig. We can pre pluck the hairline and pre-cut the lace for free if you need.
The shipping cost depends on the weight of your order. Once you confirm which products you would like to purchase, we will calculate the shipping cost for you.
We provide the highest grade of hair on the market, and with proper care, the wig will last well 1-2 year.
HNA Hair has been tested by the National Hair Products and Hair Care Products Quality Supervision and Inspection Center, certifying it as 100% Virgin Human Hair. Chemical-free, it’s soft, smooth, bouncy, and doesn’t shed. Plus, it’s dye and bleach-friendly.
Handle the hair as you would your own. While using a flat iron, straightener, or curling tongs is fine occasionally, avoid excessive heat styling to prevent drying out the hair, ensuring its longevity.
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