Online purchases (gifts excluded) made through hnahair.com are valid for exchange and return within 30 days from the date you’ve received all your item(s). The customer is responsible for the shipping costs incurred during the return and exchange process. Items must be unused, undamaged, come with all original tags and their original packaging. If not, the customer is responsible for all incurred fees and no refund will be issued. If you would like to return items, please contact us. After you initiate a return request, our staff will contact you within 24 hours.